Phone System outage

Incident Report for FiveStars

Resolved

This incident has been resolved.
Posted Apr 13, 2022 - 14:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 13, 2022 - 08:31 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 13, 2022 - 08:08 PDT

Investigating

We are currently investigating an issue preventing some calls to be routed to a Customer Care Representative. We have Chat Reps standing by to assist, which can be reached at http://dashboard.fivestars.com/
Posted Apr 13, 2022 - 07:59 PDT