Visit our support site.
All Systems Operational
Past Incidents
Nov 20, 2018
No incidents reported today.
Nov 19, 2018
No incidents reported.
Nov 18, 2018
No incidents reported.
Nov 17, 2018
No incidents reported.
Nov 16, 2018
No incidents reported.
Nov 15, 2018
No incidents reported.
Nov 14, 2018
No incidents reported.
Nov 13, 2018
No incidents reported.
Nov 12, 2018
No incidents reported.
Nov 11, 2018
No incidents reported.
Nov 10, 2018
Resolved -
Fivestars text messaging has now been fully restored and will be sent from our traditional short code number of 578277.
The disruption to our texting service was caused by the usage of Text-to-Join codes by a number of merchants who were out of compliance with regulations created by phone carriers. We are still working to update our Text-to-Join policy in order to prevent future incidents. As a result, Text-to-Join functionality is temporarily disabled, but we expect it to be restored shortly
Nov 10, 12:22 PST
The disruption to our texting service was caused by the usage of Text-to-Join codes by a number of merchants who were out of compliance with regulations created by phone carriers. We are still working to update our Text-to-Join policy in order to prevent future incidents. As a result, Text-to-Join functionality is temporarily disabled, but we expect it to be restored shortly
Nov 10, 12:22 PST
Monitoring -
Fivestars text messaging has now been fully restored and will be sent from our traditional short code number of 578277.
The disruption to our texting service was caused by the usage of Text-to-Join codes by a number of merchants who were out of compliance with regulations created by phone carriers. We are still working to update our Text-to-Join policy in order to prevent future incidents. As a result, Text-to-Join functionality is temporarily disabled, but we expect it to be restored shortly.
Nov 10, 12:10 PST
The disruption to our texting service was caused by the usage of Text-to-Join codes by a number of merchants who were out of compliance with regulations created by phone carriers. We are still working to update our Text-to-Join policy in order to prevent future incidents. As a result, Text-to-Join functionality is temporarily disabled, but we expect it to be restored shortly.
Nov 10, 12:10 PST
Identified -
We are currently experiencing an issue with customers signing up via Text-to-Join codes. Promotion and AutoPilot messages are fully functional.
Nov 9, 06:33 PST
Nov 9, 06:33 PST
Investigating -
We are currently experiencing an issue with outgoing text messages. This will impact outgoing promotions, autopilot and text to join messages. We are investigating with the highest priority.
Nov 8, 17:36 PST
Nov 8, 17:36 PST
Nov 9, 2018
Resolved -
Phone lines are working now.
Nov 9, 12:47 PST
Nov 9, 12:47 PST
Update -
We are continuing to investigate this issue.
Nov 9, 12:46 PST
Nov 9, 12:46 PST
Investigating -
Phone lines are currently down. We are currently investigating the issue. Please reach us on chat from dashboard or at the following link, https://business-support.fivestars.com/s/. You can also email us at support@fivestars.com
Nov 9, 11:49 PST
Nov 9, 11:49 PST
Nov 7, 2018
No incidents reported.
Nov 6, 2018
No incidents reported.