Resolved -
This incident has been resolved.
Mar 12, 13:36 PDT
Monitoring -
A fix has been implemented and we are now receiving inbound calls.
Mar 12, 12:16 PDT
Identified -
Issue has been identified and we are currently working on a fix.
Mar 12, 11:47 PDT
Investigating -
Our phone lines went down about half an hour ago, we are working to restore our lines as soon as possible. Please check back on this page for updates on when we restore our service, additionally you can email support@fivestars.com or chat with us for service in the meantime. We appreciate your patience.
Mar 12, 11:36 PDT
Resolved -
Comcast appears to have resolved lingering internet-related issues, reports have stopped coming in and services are restoring automatically for impacted merchants.
Mar 5, 14:06 PST
Monitoring -
Comcast appears to have resolved connectivity problems in general. We will continue to monitor the situation.
Mar 5, 13:42 PST
Identified -
We have identified an issue impacting merchants on COMCAST internet. There appears to be a Comcast-wide connectivity problem.
Mar 5, 13:26 PST
Investigating -
We are receiving multiple reports of Fivestars by SumUp applications not loading. Our servers are online with healthy traffic, we suspect the wider internet outages impacting multiple services may be leading to this issue, likely multiple internet service providers attempting to restore service leading to temporary downtime.
Mar 5, 13:06 PST