Experiencing Issues with Twilio SMS Short Code, North America

Twilio SMS Operational
Twilio SMS Short Code, North America Under Maintenance
Twilio Super SIM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Touchscreen not responding on POS devices
Resolved - This incident has been resolved.
Sep 8, 08:00 PDT
Monitoring - Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page.
Sep 4, 09:05 PDT
Identified - We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue.

Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page.
Sep 4, 06:21 PDT
Investigating - We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page.
Sep 3, 14:07 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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