All Systems Operational
Scheduled Maintenance
Planned outage for service maintenance on Monday, November 11 at 11:59 pm Pacific time Nov 11, 23:59 - Nov 12, 00:19 PST
Planned outage for service maintenance on Monday, November 11 at 11:59 pm Pacific time. The downtime is expected to last 15-20 minutes. We will be upgrading our infrastructure and some systems may be unavailable during this time
Posted on Nov 11, 12:46 PST
Past Incidents
Nov 11, 2019

No incidents reported today.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019
Pay Server Issue
Resolved - This issue is now resolved. Merchants should no longer see a declined message. If your issue continues please call Support at 415-266-5995.
Nov 3, 11:52 PST
Investigating - We are currently having an issue with our Pay Servers. The issue is causing cards to be declined. We have identified the issue and our engineering team is working quickly to resolve this issue.
Nov 3, 11:50 PST
Nov 2, 2019
Pay Server Issue
Resolved - This issue is now resolved. Merchants should no longer see a declined message. If your issue continues please call Support at 415-266-5995.
Nov 2, 12:18 PDT
Identified - We are currently an issue with out Pay Servers. The issue is causing cards to be shown as declined. We have identified the issue. Our engineering team is working to resolve this issue quickly.
Nov 2, 11:19 PDT
Nov 1, 2019

No incidents reported.

Oct 31, 2019
Customer Support Lines Down
Resolved - This incident has been resolved.
Oct 31, 19:12 PDT
Investigating - As of 4:48 PM Pacific Time we noticed an issue with our phone system. Our lines may sound busy when calling our support number. We are working expeditiously to resolve this issue. We apologize for the inconvenience.

In the meantime, if you need support please chat or email us and we will contact you as soon as possible.
Oct 31, 16:57 PDT
Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.

Oct 28, 2019

No incidents reported.

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