FiveStars Outage

Incident Report for FiveStars

Resolved

Our Engineering team has identified the cause of the issue and resolved the problem. Some devices may need a restart of the FiveStars application to regain functionality. Here are instructions for restarting FiveStars on a tablet or on your POS system:

https://business-support.fivestars.com/s/article/How-to-Reboot-the-FiveStars-Connect-App-on-the-Connect-Tablet-or-Customer-Touchscreen

https://business-support.fivestars.com/s/article/How-to-Reboot-FiveStars-Connect-on-Your-Computer-or-Point-of-Sale
Posted Dec 23, 2016 - 09:11 PST

Monitoring

FiveStars services are back up. We experienced a short downtime event. You may need to restart your FiveStars service to pick up the new DNS entries. Engineering continues to monitor, but classifies this as a outlier event.
Posted Dec 22, 2016 - 17:52 PST

Investigating

We are currently experiencing an issue affecting FiveStars software and hardware. Our Engineering team is aware of the issue and is working to resolve it.
Posted Dec 22, 2016 - 16:27 PST