Payments Daily Process Fees

Incident Report for FiveStars

Resolved

This incident has been resolved.
Posted Aug 03, 2020 - 10:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2020 - 12:46 PDT

Identified

Due to an error on July 29, daily processing fees were not charged to customers using our payment product. These fees will be charged on July 30, together with the normal fees for that day. Therefore you should see a larger than usual amount collected on July 30. We apologize for any inconvenience.
Posted Jul 30, 2020 - 12:43 PDT