FiveStars Tablet issue

Incident Report for FiveStars

Resolved

This incident has been resolved.

Posted Oct 31, 2016 - 09:34 PDT

Update

Our Engineering team is still monitoring the situation. If you are still having issues with your FiveStars tablet, please follow these troubleshooting steps:

https://business-support.fivestars.com/s/article/How-to-Reboot-the-FiveStars-Connect-App-on-the-Connect-Tablet-or-Customer-Touchscreen

Posted Oct 28, 2016 - 10:55 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 28, 2016 - 07:14 PDT

Investigating

We are currently experiencing an issue affecting the FiveStars Customer Touchscreen tablet. Our Engineering team is aware of the issue and is working to resolve it.

Thank you for your patience while we work through this.

Posted Oct 27, 2016 - 15:07 PDT